Privacy Policy m1play

1. Introduction and Scope

This Privacy Policy is published by m1play, an online betting platform operating under international licensing and providing services to players in Malaysia. This document is binding and applies to all users who register an account, use any part of the m1play website, or interact with our support services.

By completing registration or continuing to use the m1play platform, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any provision herein, please stop using our platform and contact the support team for further discussion.

This policy covers all m1play service channels, including the main website, mobile application (where available), live chat support and all other related communication channels operated by m1play.

2. Information Collected

m1play collects several categories of information from users during registration, identity verification and ongoing use of the platform. All data collection is carried out transparently and only for the purposes stated in this policy.

2.1 Registration Information

When opening a new account at m1play, you are required to provide the following information: full name, identity card number (MyKad) or passport, date of birth, email address, mobile phone number, and a password of your own choosing. This information is required to verify your identity, meet licensing compliance requirements, and confirm that you meet the minimum age requirement.

2.2 Financial Information

To process deposits and withdrawals, m1play collects details relating to the payment method you use, including e-wallet account numbers (Touch 'n Go eWallet, ShopeePay), DuitNow information, FPX account details, or crypto wallet addresses (USDT, BTC, ETH). Credit or debit card information is not stored directly by m1play — it is processed through certified third-party payment gateways.

2.3 Usage and Technical Data

Automatically, the m1play system records technical data when you use the platform, including IP address, browser type, operating system, access time and date, pages visited, and game session data. This data is used for security purposes, fraud detection and improving the user experience.

3. Purpose of Data Use

All information collected by m1play is used solely for the following purposes and will not be used outside the scope stated here:

• Player identity verification and age confirmation (21 years and above)
• Processing deposit and withdrawal transactions
• Compliance with international licensing requirements and related legislation
• Prevention of fraud, money laundering and other illegal activities
• Providing effective 24/7 customer support
• Sending important service communications (not marketing, unless you have consented)
• Internal analysis for platform improvement purposes
• Compliance with court orders or legitimate requests from law enforcement agencies

m1play does not use player data to make automated decisions that materially affect your account without human intervention, except in urgent security situations such as detection of suspicious transactions.

4. Sharing with Third Parties

m1play does not sell, transfer or disclose user personal information to third parties without your consent, except in the following circumstances:

• Service Providers: Technical partners that assist in platform operations, such as payment service providers, identity verification companies and cloud infrastructure providers, are bound by strict confidentiality agreements.
• Legal Requirements: When required by law, court order, or at the request of a legitimate enforcement agency, m1play will disclose the necessary information.
• Protection of Public Interest: In situations involving threats to the safety of other users or the public, limited disclosure may be required.

5. Security and Encryption

m1play implements comprehensive technical and organisational measures to protect your data. Our security infrastructure includes SSL/TLS encryption for all data communications, password storage using one-way hashing algorithms, tiered access controls for internal staff, and continuous system monitoring to detect unusual activity.

Although m1play takes data security seriously, no digital system is entirely free from risk. You are responsible for keeping your m1play account password confidential and not sharing your login details with anyone. If you suspect your account has been accessed without authorisation, please contact our support team immediately.

6. Cookies and Tracking Technologies

The m1play website uses cookies and similar tracking technologies to improve platform functionality and the user experience. The cookies we use include:

• Session Cookies: Required to maintain your login status while browsing the platform.
• Functional Cookies: Store your language preferences and display settings.
• Analytics Cookies: Collect usage data in anonymous form to help us understand how users interact with the platform.
• Security Cookies: Help detect suspicious login attempts and protect your account.

You can manage or delete cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the m1play platform.

7. User Rights

As an m1play user, you have the following rights regarding your personal data:

• The right to access a copy of the personal data we hold about you
• The right to correct information that is inaccurate or incomplete
• The right to request deletion of data under certain circumstances (subject to legal and licensing requirements)
• The right to object to or restrict the processing of your data in relevant situations
• The right to withdraw consent for direct marketing purposes at any time
• The right to lodge a complaint with the relevant authority if you believe your privacy rights have been violated

To exercise any of the above rights, please contact the m1play support team via live chat or email at [email protected]. We will process your request within a reasonable time.

8. Data Retention and Deletion

m1play retains players' personal data for as long as necessary to fulfil the purposes stated in this policy, including legal and licensing compliance requirements. Generally, account and transaction records are kept for the period specified by the relevant regulatory body after an account is closed.

When data is no longer needed and there is no legal requirement to retain it, m1play will securely delete or anonymise that information. Deleted data cannot be recovered, so we encourage players to keep their own personal records if needed.

9. Policy Amendments

m1play reserves the right to amend or update this Privacy Policy from time to time to reflect changes in business operations, legal requirements, or industry best practices. Any material amendments will be communicated to registered players via email or a prominent notice on the website at least seven (7) days before the amendments take effect.

The latest version of this Privacy Policy is always available on this page with an updated effective date. Continued use of the m1play platform after the effective date of any amendment will be considered acceptance of the revised terms.

10. How to Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or m1play's data management practices, please contact us through the following channels:

• Live Chat: Available 24/7 directly within the m1play platform in Malay and English
• Email: [email protected]

Our experienced support team will respond within a reasonable time and assist you to the best of their ability with any privacy issues you encounter.